POLICIES

Shipping Policy:

Every effort will be made to ship your items as soon as possible after your order is placed, usually within 5-7 days.  As items at Monogram Markets are customized products, time is required to produce the item and depending on order volume or quantity ordered your shipment may be delayed. We depend on vendors to complete some items on our website, and we are not always in control of the final ship date.  We can not always guarantee dates, but we are giving our best estimate.  You can email us at Info@monogrammarkets.com if you have any questions on the status of your order or shipment. Expedited service is available for a fee, it will not expedite your shipping service, but is an in-house rush, please call or email for availability.

 

We ship via USPS & UPS. We make every effort to meet our promised shipping time lines.  Obviously once an order leaves Monogram Markets we cannot guarantee shipping times or exact delivery dates.  This is completely in the hands of the carrier.  Weather, holiday, volume or other unforseen delays are not something Monogram Markets has control over.

 

Return Policy:

As items at Monogram Markets are usually customized products and are free of material defect at the time of shipping,  there is no return or exchange on any item.  Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 5 days.   After 5 days, no replacements will be given.   If an embroidery mistake was made by Monogram Markets we have the right to repair the mistake before any refund will be issued, if authorized. Customers have 5 days to notify Monogram Markets if an order was not received. A signature is confirmation that an order was received, no exceptions.

 

Digitized logos are  created through information sent to Monogram Markets from you our customer.  Monogram Markets will do our best to digitize to your exact logo or photo.

PLEASE NOTE WE WILL EMBROIDER YOUR GARMENT AT YOUR OWN RISK.  WE ARE NOT RESPONSIBLE OF REPLACING YOUR ITEM IF SOMETHING SHOULD HAPPEN WHILE DECORATING. 

 

IF YOU ARE PROVIDING YOUR OWN DIGITIZED LOGO, WE CAN NOT

GUARANTEE THE QUALITY IF IT WAS NOT DIGITIZED BY US.

Privacy Policy:

This privacy notice discloses the privacy practice for www.monogrammarkets.com.

 

This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

                                                     Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.